Are you a master of making someone's day? Do you enjoy talking with our elderly community? Do you have a knack for turning frowns upside down? If you answered "yes" with a smile, then we've got the perfect role for you at our call center!
Who We Are: At VitalCALL, we're on a mission to delight our customers with every interaction. We believe that great service starts with a great team, and that's where you come in! We're a friendly bunch who love helping others, and we're excited to welcome a new champion to our ranks.
What You'll Do: Save the Day: Be the hero our customers need by answering their queries and providing top-notch and warm support over the phone. Spread Positivity: Turn challenging situations into positive experiences. Solve Mysteries: Channel your inner detective to resolve customer issues quickly and efficiently. Be a Team Player: Collaborate with your fellow heroes to ensure our customers receive the best service possible.
• High volume Inbound, Outbound calls and Email requests • AUS and NZ account management and customer enquiries • Revenue leakage and finance projects to increase revenue per month • Monthly Direct Debit updates and collecting outstanding payments • Assistance with internal customer request queues and online enquiries
What We're Looking For: Super Communication Skills Empathy in Spades Problem-Solving Powers Energy and Enthusiasm
Why Join Us? Work alongside a group of talented, supportive, and fun individuals who love what they do. We're committed to your professional development and will help you reach your career goals.
Monday to Friday role with overtime opportunities (weekdays and weekends)
